FAQs
How do I know I need the WP Fix Team?
Is your WordPress website loading incorrectly? Are you experiencing the white screen of death or do you see those scary error notifications? Perhaps you have plug-in errors and don’t know what to do.
We can assist!
Don't lose those leads you've spent valuable dollars acquiring. Our experienced team will have your site up and running before you know it – all for the one low price of $99 per site.
I think I may have malware on my site - can you help?
If you think you have malware, we are – in most cases – able to remove the infected files and replace them with clean files to restore your site to working order. In the event of a malware infection, we recommend purchasing an automated scanner and running this on your site to prevent future infections. Our experts have seen THOUSANDS of different malware-affected sites and we know just what to look for! Our experience allows us to identify and remove malware from your site and have clients visiting your site again faster than any other service.
Is your work guaranteed?
We offer a 100% money-back guarantee on all our work. We will fix your site to your satisfaction or your money back!
Why choose the WP Fix Team?
We offer the most comprehensive service and best value in the industry. Most other services will only get you back into your dashboard or fix the one issue you’ve called about, leaving the rest of the repairs to you or your website guy. We fix your site to your satisfaction including plug-in updates (whenever possible).
What can't you fix?
We can fix just about anything.
Having said that, there are things we can't do. The exceptions include conflicting plugins that are not compatible, outdated themes that are no longer compatible with the current version of WordPress and restoring unique files to your website (say, a staff photo) that have accidentally been deleted without a backup. We are also unable to restore corrupted mySQL database or mySQL database with missing rows or tables. extremely rare and would only occur without server backups. Any other problems can generally be fixed quickly.
How quickly can you get my site up and running again?
This is what sets us apart from other services.
Most other services will have your request for help in a ticket queue – and may take up to 24 hours for them to review your site. Our experts at WP Fix Team begin analysing your site the moment it is received! Our professional diagnostic team can have your site up in a matter of hours! It's only the most rare of cases that we cannot have your site up and running within 48 hours. In this case, we will refund your money or we will provide you an assessment and a quote of the work that needs to be done to restore your site.
Do you really only charge $99?
Yes!
$99 is a flat fee - and there are never any additional charges except in cases of extensive malware infection (less than 2% of all sites we see). If this happens, we will inform you and will be offered the option of a full repair at a slightly higher price, or your money back. This applies only to malware infections - all other issues will be resolved at the $99 charge or your money back.
My non-Wordpress site is down - can you help?
We're sorry, but that's a no!
Our experts are specifically trained and experienced in the WordPress platform and that’s where we want to keep them so that our clients have the best possible experience. We recommend you contact a professional who has experience in your particular website platform.
Do you fix server issues?
Yes!
We will fix any server issues that may be affecting the performance of your WordPress site. Note: in some cases, our ability to address server-related issues may be limited by the configuration of your hosting provider. In some cases, server-related issues can only be addressed by the hosting provider. We can provide advice on what to tell your host to fix the issue(s).
What happens if my site goes down after you have fixed it?
We cannot guarantee that your site will not go down again after we have restored the site. We repair all sites to your 100% satisfaction and do not mark an order completed until you, the customer, has provided their electronic signature confirming your satisfaction with the repair. What happens to the site post-repair is out of our control. We do provide you with recommendations on how to prevent future site outages - our best advice is to ensure your theme and plugins are always updated to the latest version and that you have automated malware software running on your server. This will prevent 95% of website outages.
How do I know I need the WP Fix Team?
Is your WordPress website loading incorrectly? Are you experiencing the white screen of death or do you see those scary error notifications? Perhaps you have plug-in errors and don’t know what to do.
We can assist!
Don't lose those leads you've spent valuable dollars acquiring. Our experienced team will have your site up and running before you know it – all for the one low price of $99 per site.
I think I may have malware on my site - can you help?
If you think you have malware, we are – in most cases – able to remove the infected files and replace them with clean files to restore your site to working order. In the event of a malware infection, we recommend purchasing an automated scanner and running this on your site to prevent future infections. Our experts have seen THOUSANDS of different malware-affected sites and we know just what to look for! Our experience allows us to identify and remove malware from your site and have clients visiting your site again faster than any other service.
Is your work guaranteed?
We offer a 100% money-back guarantee on all our work. We will fix your site to your satisfaction or your money back!
Why choose the WP Fix Team?
We offer the most comprehensive service and best value in the industry. Most other services will only get you back into your dashboard or fix the one issue you’ve called about, leaving the rest of the repairs to you or your website guy. We fix your site to your satisfaction including plug-in updates (whenever possible).
What can't you fix?
We can fix just about anything.
Having said that, there are things we can't do. The exceptions include conflicting plugins that are not compatible, outdated themes that are no longer compatible with the current version of WordPress and restoring unique files to your website (say, a staff photo) that have accidentally been deleted without a backup. We are also unable to restore corrupted mySQL database or mySQL database with missing rows or tables. extremely rare and would only occur without server backups. Any other problems can generally be fixed quickly.
How quickly can you get my site up and running again?
This is what sets us apart from other services.
Most other services will have your request for help in a ticket queue – and may take up to 24 hours for them to review your site. Our experts at WP Fix Team begin analysing your site the moment it is received! Our professional diagnostic team can have your site up in a matter of hours! It's only the most rare of cases that we cannot have your site up and running within 48 hours. In this case, we will refund your money or we will provide you an assessment and a quote of the work that needs to be done to restore your site.
Do you really only charge $99?
Yes!
$99 is a flat fee - and there are never any additional charges except in cases of extensive malware infection (less than 2% of all sites we see). If this happens, we will inform you and will be offered the option of a full repair at a slightly higher price, or your money back. This applies only to malware infections - all other issues will be resolved at the $99 charge or your money back.
My non-Wordpress site is down - can you help?
We're sorry, but that's a no!
Our experts are specifically trained and experienced in the WordPress platform and that’s where we want to keep them so that our clients have the best possible experience. We recommend you contact a professional who has experience in your particular website platform.
Do you fix server issues?
Yes!
We will fix any server issues that may be affecting the performance of your WordPress site. Note: in some cases, our ability to address server-related issues may be limited by the configuration of your hosting provider. In some cases, server-related issues can only be addressed by the hosting provider. We can provide advice on what to tell your host to fix the issue(s).
What happens if my site goes down after you have fixed it?
We cannot guarantee that your site will not go down again after we have restored the site. We repair all sites to your 100% satisfaction and do not mark an order completed until you, the customer, has provided their electronic signature confirming your satisfaction with the repair. What happens to the site post-repair is out of our control. We do provide you with recommendations on how to prevent future site outages - our best advice is to ensure your theme and plugins are always updated to the latest version and that you have automated malware software running on your server. This will prevent 95% of website outages.